AOF AIR Terms and Conditions

All classes are booked in advance: private lessons require a £10 deposit, and courses are paid in full. We ask for confirmation of your place in successive stages by paying on week four of your current course.

Courses are not paid on a week-by-week basis. Courses may be paid £10 per lesson ONCE in 12 months (Jan-Dec).

We currently use an online booking system by Studio Bookings. They are a web-based system that makes it possible for fitness and wellness studios to access and manage their studio and members online. The system allows members to manage their class subscriptions and profiles online directly. They utilize the same extra security that top banks use and do not compromise safety.

Studio Bookings does not share personal information under any circumstances. Not for promotions, not for money, not for anything. That is our privacy guarantee. You can read the full details in their privacy policy.

Privacy Policy: https://studiobookings.com/privacy-policy/

Standing Order Payments

The client sets up a standing order, and the client is in control of when it leaves their bank. The company will not be responsible for any overpayments that the client has failed to cancel. We only give refunds in exceptional circumstances at the manager’s discretion, and all-inclusive packages are only paid via standing order as regular reoccurring payments, not periodic payments.

To manage your class bookings, you need to download the studio bookings app from the following links

https://play.google.com/store/apps/details?id=com.studio&fbclid=IwAR2BUX9Z-JxOpWYy_B2XWf5Ys3Jbvpc-Wp7aov4aWe4j2VKuVM3tzxVnzWQ

https://l.facebook.com/l.php?u=https%3A%2F%2Fapps.apple.com%2Fus%2Fapp%2Fstudiobookings%2Fid971786033%3Ffbclid%3DIwAR0TB4yH6Ruoh8vfWjg4oAJrVHnn0jsRrWS9ml-99F2-80uI8Vwu5G0ppRs&h=AT10KNj-jFttdGwWVG-1h4YaES1IkFFmozp5X8O0I8Jk-Vo-yyWBYsPzhz6xv3N6IJMgeQsO460E17lSefW8ovHhOBoWMUnpj2IK5ySOU5sAs4BGa4rrfO4IuF9Yywlnim4

Practice Sessions

If you use your complimentary session to book practice and fail to turn up or cancel within less than 12 hours, your free class will be allocated as used and cannot be redeemed against any other class. Practice sessions are only for members. If you are not paying for a 4-week course or private lessons, you cannot attend practice sessions.

 

All-inclusive Packages and Recurring payments

All-inclusive packages are collected on recurring payments, which you set up and cancel as you see fit. The company will not be responsible for any overpayments that the client has failed to cancel, and refunds will not be given unless at the manager’s discretion in exceptional circumstances.

Deposits and Refunds

A £10 deposit is required for all private lessons. If you fail to attend, this payment is not refundable but may be transferred to another booking if given more than 24 hours’ notice.

If you choose to cancel your course, taster, party, or private class 7 days or more before the start date, we will refund the total amount minus any deposits.

If you cancel less than seven days before the start of your course, you will get 50% of the total amount back.

If you cancel within 24 hours, you will not receive any refund.

If you transfer your course or private class to a different date, you will lose the right to a refund, and we will only move you once.

Transfers are only with seven days’ notice.

Any missed lesson credits may be used in practice sessions; it is not our policy to allow people to swap and change classes, so you are expected to complete a course within the time slot you have booked.

Any persons unable to complete their course due to illness or injury must inform us before the course ends, and a sick note/doctor’s note is required as proof of inability to attend. We will only give refunds or credit notes in exceptional circumstances at the manager’s discretion.

Changes

Courses will only run if we have a minimum of four people on. If this is a new course, we reserve the right to move the start date within four weeks from the original start date; after this period, you have the right to a full refund or move to another date. You will be offered an alternative class for established courses, or we may bring other students into your style. We will endeavour only to put clients of the same standard or stage of learning together to make the classes run as smoothly as possible.

Due to circumstances beyond our control, we reserve the right to change the start time, date or teacher of your course, lesson, taster, or party. We will notify you if this happens, and we will give a pro-rata refund if we cannot meet your needs.

Although we never book more than two people for a piece of equipment in all our regular classes, there may be rare occasions beyond our control. For safety reasons, a fault in equipment may reduce the number of equipment available for that class. We, therefore, reserve the right to alter people per pole ratios for safety reasons.

Health & Safety

All clients are required to read and sign the waiver on studio bookings. You are requested to inform the instructor of any changes in your circumstances.

Lessons do require a certain fitness level, so if you are in doubt about your suitability to join the classes, please speak with your GP before signing up and paying. We will not allocate refunds if you have not taken appropriate advice first. You may receive a credit note which you can use towards other suitable classes or transfer it to someone else.

Aerial fitness does carry a risk of injury, due to working at height and contact with the apparatus which your instructor will explain. We will endeavour to reduce the risk by teaching a progressive program and not asking you to perform moves beyond your ability and control. If you are uncomfortable or wish not to perform an activity, please make your request known to the instructor, who will offer you an alternative.

You are requested not to perform any moves that have not been taught to you by an AOF Air instructor, and during your class, we request that you follow the teacher’s plan and only perform moves that have been demonstrated and asked to practice. When in a practice session, only practice moves on the lesson plan that you have been taught in your class. The session is for practising moves, not learning new ones. Practice sessions are only available to current, paying members of the club.

We ask that you watch and listen to the instructions given before performing a move and wait to be spotted before trying a move by yourself. The instructor will not be held responsible for injury sustained by a student who has not waited for the appropriate spotting before tackling a move by themselves.

We are happy to spot you into a move, but you are responsible for your safety as we are for our safety; therefore, we advise you that all activities are performed at your own risk. We ask that you do not ‘spot’ or ‘coach’ each other in class. Our insurance will not cover you for any injuries sustained in this manner.

We will not tolerate behaviour that is deemed inappropriate or offensive. We reserve the right to ask any person to leave the class with the right to cancel any future lessons and not refund any monies.

Admittance to the class must be on time. Any persons arriving after the warm-up will not be permitted to join the class. An alternative time or class will be offered to attend.

All clients are to sign in at reception before their class starts to comply with fire regulations; this is not an option, and any person regularly breaking this rule will be asked to leave the club.

All lesson plans are the intellectual property of AOF Air. Our legal team will deal with anyone found in breach of these terms.

Data protection

AOF Air uses a database system called Studio bookings. We collect information which will enable us to contact you if we need to change lesson, so we take a full postal address, landline and mobile. We ask for an up-to-date working email as our database system will email receipts from payments made if requested by the client.

Our marketing analysis uses postcodes to see where customers are in relation to the club’s location.

We do not keep any personal information such as religion, family members or occupation. We may ask you to keep on record health problems, injuries, disabilities, or medication you take if we believe it is in your interest to keep other members of staff aware of your problems.

We do not keep on record any credit or debit card numbers and do not hold personal information on your banking facilities. We never share your information with any other third parties.

We outsource our emailing list to companies like Mail chimp and studio bookings, who deliver our emails to you. We upload your email address, and it is not accessible by anyone else but us. There is an option to unsubscribe as a link on the email, and you can unsubscribe at any time. Once you have unsubscribed, we cannot send you any more emails; if you do receive something from us, you are on more than one list, for example, enquiry and members. Please note you may need to unsubscribe from both lists to stop all correspondence from us.

We may contact you via SMS messages, and each message has instructions on how to opt-out. To be removed from the mailing list text back with your instruction; if you still receive SMS messages from us, you may be on more than one list, so please unsubscribe from all lists. We do not share telephone numbers with any other parties.

Photography and sharing

We post photos of clients’ progression and lessons on social media platforms. You need to inform people in the class if you do not want a photo taken or shared on social media.

Company information

AOF AIR started trading within AOF champions Gym in September 2011. The proprietor is Mark Bennett. All correspondence to 955 Spring Bank West HU5 5HD Tel 01482 503020 / 07977469395